摘要
随着信息技术的迅猛发展，电子政务已成为提升政府公共服务能力的重要手段。本研究旨在探讨电子政务在优化政府服务供给、提高行政效率和增强公众满意度中的关键作用。通过文献分析与案例研究相结合的方法，选取国内外典型电子政务实践进行对比分析，揭示其在资源整合、流程优化及数据共享等方面的优势与挑战。研究表明，电子政务能够显著降低信息不对称，促进跨部门协作，并通过智能化技术实现个性化服务供给。创新点在于提出了一种基于多维度评估的电子政务效能分析框架，该框架综合考虑技术应用、制度保障和用户参与等要素，为政策制定者提供科学依据。研究结果表明，成功的电子政务建设需以公众需求为导向，结合先进技术与灵活机制，同时注重法律法规的配套完善。结论显示，电子政务不仅是技术革新，更是治理模式的转型，对推动政府数字化转型和服务型政府建设具有重要意义，为未来相关领域的理论研究与实践探索提供了有益参考。
关键词：电子政务；政府服务供给；效能分析框架；跨部门协作；公众满意度
Abstract
With the rapid development of information technology, e-government has become an essential tool for enhancing the public service capabilities of governments. This study aims to explore the critical role of e-government in optimizing government service delivery, improving administrative efficiency, and increasing public satisfaction. By integrating literature analysis with case studies, this research compares typical domestic and international e-government practices to reveal their advantages and challenges in resource integration, process optimization, and data sharing. The findings indicate that e-government can significantly reduce information asymmetry, promote inter-departmental collaboration, and enable personalized service provision through intelligent technologies. An innovation of this study is the proposal of a multi-dimensional evaluation fr amework for analyzing the effectiveness of e-government, which comprehensively considers factors such as technology application, institutional support, and user participation, thereby providing a scientific basis for policymakers. The results demonstrate that successful e-government implementation must be guided by public needs, combining advanced technologies with flexible mechanisms while paying attention to the perfection of supporting laws and regulations. The conclusion highlights that e-government represents not only technological innovation but also a transformation of governance models, playing a significant role in advancing government digitalization and the construction of service-oriented governments. This study provides valuable references for future theoretical research and practical explorations in related fields.
Keywords：E-Government; Government Service Provision; Efficiency Analysis fr amework; Cross-Departmental Collaboration; Public Satisfaction
目 录
摘要 I
Abstract II
一、绪论 1
(一) 研究背景与意义 1
(二) 国内外研究现状分析 1
(三) 研究方法与技术路线 2
二、电子政务对公共服务效率的提升作用 2
(一) 公共服务流程优化机制 2
(二) 数据共享对效率的影响 3
(三) 智能化技术的应用效果 3
三、电子政务在增强政府透明度中的作用 4
(一) 政务信息公开平台建设 4
(二) 公众参与渠道的拓展 4
(三) 信息透明对信任的影响 5
四、电子政务对公共服务公平性的促进作用 5
(一) 区域间资源均衡配置 5
(二) 特殊群体的服务保障 6
(三) 数字鸿沟问题的应对策略 7
结 论 8
参考文献 9
