摘 要
电子商务的快速发展使网络购物成为消费者生活的一部分，但随之而来的是消费者权益受损问题，如虚假宣传和信息泄露。本研究探讨了电子商务中消费者权益保护的法律问题，旨在建立完善的法律保护体系。通过文献研究、案例分析和比较研究，本研究揭示了我国现行法律在保护电子商务消费者权益方面的不足，并提出了创新的法律保护框架，包括完善法律法规、强化电商平台责任、健全信用评价机制和加强跨境消费维权协作，以促进我国电子商务的健康发展，并为其他国家提供参考。
关键词：电子商务消费者权益保护 法律法规完善 电商平台责任 信用评价机制 跨境消费维权协作
Abstract
The rapid development of e-commerce has made online shopping a part of consumers 'lives, but followed by the damage of consumers' rights and interests, such as false publicity and information leakage. This study discusses the legal protection of consumer rights and interests in e-commerce, aiming to establish a perfect legal protection system. Through literature research, case analysis and comparative study, this study reveals the current law in the protection of consumer rights and interests of electronic commerce, and puts forward the innovative legal protection fr amework, including perfecting the laws and regulations, strengthen the electric business platform responsibility, improve the credit evaluation mechanism and strengthen cross-border consumer rights protection collaboration, in order to promote the healthy development of electronic commerce in our country, and provide reference for other countries.
Keyword:E-Commerce Consumer Rights Protection Legal And Regulatory fr amework Improvement E-Commerce Platform Liability Credit Evaluation Mechanism Cross-Border Consumer Rights Protection Cooperation
目 录
1绪论 1
1.1电子商务中消费者权益保护的研究背景 1
1.2研究的意义与价值 1
1.3国内外研究现状综述 1
1.4本文的研究方法 2
2电子商务中消费者权益的法律框架 2
2.1消费者权益保护的基本原则 2
2.2相关法律法规的梳理与分析 3
2.3法律框架中的不足与挑战 3
3电子商务交易中的具体权益保护 4
3.1商品质量保障机制 4
3.2交易安全与隐私保护 4
3.3售后服务与争议解决 5
4完善电子商务消费者权益保护的建议 6
4.1法律法规的完善路径 6
4.2行业自律与社会监督 6
4.3消费者自我保护意识提升 7
结论 7
参考文献 9
致谢 10
