企业员工满意度与组织绩效的关系 -工商管理专业

摘要

企业员工满意度与组织绩效的关系是现代企业管理研究的重要课题。随着市场竞争加剧和人力资源重要性凸显，探究二者关系对企业可持续发展具有深远意义。本研究旨在系统分析员工满意度对组织绩效的影响机制，基于社会交换理论和资源基础理论构建理论框架，采用问卷调查法收集来自不同行业、规模企业的625份有效样本数据，运用结构方程模型进行实证检验。研究发现，员工满意度对组织绩效存在显著正向影响，其中工作环境、薪酬福利、职业发展机会等维度在满意度形成中起关键作用；同时，领导支持在员工满意度与组织绩效间发挥部分中介效应。创新之处在于引入多维度满意度测量体系，并首次将领导支持纳入分析框架，揭示了其在二者关系中的重要作用。本研究不仅丰富了相关理论成果，还为企业管理者提供了实践指导，强调通过优化内部管理提升员工满意度以促进组织整体绩效的提升，为构建和谐劳动关系提供理论依据。

关键词：员工满意度；组织绩效；领导支持

Abstract

The relationship between employee satisfaction and organizational performance is a critical topic in modern management research. As market competition intensifies and the importance of human resources becomes more prominent, investigating this relationship holds profound implications for the sustainable development of enterprises. This study aims to systematically analyze the impact mechanism of employee satisfaction on organizational performance, constructing a theoretical fr amework based on social exchange theory and resource-based theory. Data were collected from 625 valid samples across various industries and company sizes using a questionnaire survey method, and structural equation modeling was employed for empirical testing. The findings indicate that employee satisfaction has a significant positive effect on organizational performance, with dimensions such as work environment, compensation and benefits, and career development opportunities playing crucial roles in the formation of satisfaction. Additionally, leadership support partially mediates the relationship between employee satisfaction and organizational performance. The innovation of this study lies in introducing a multi-dimensional satisfaction measurement system and incorporating leadership support into the analytical fr amework for the first time, revealing its significant role in this relationship. This research not only enriches theoretical outcomes but also provides practical guidance for managers, emphasizing the enhancement of employee satisfaction through optimized internal management to promote overall organizational performance improvement, thereby providing a theoretical basis for building harmonious labor relations.

Keywords：Employee Satisfaction; Organizational Performance; Leadership Support

摘要 I

Abstract II

一、绪论 1

(一) 企业员工满意度与组织绩效关系的研究背景 1

(二) 研究企业员工满意度与组织绩效的意义 1

(三) 国内外研究现状综述 1

(四) 本文研究方法与技术路线 2

二、员工满意度对组织绩效的影响机制 2

(一) 员工满意度的构成要素分析 2

(二) 满意度影响组织绩效的关键路径 3

(三) 工作投入在满意度与绩效间的中介作用 3