摘 要
随着我国人口老龄化进程加快，老年患者居家护理服务需求日益增长。为深入了解老年患者居家护理服务的需求与满意度现状，本研究采用问卷调查法和访谈法相结合的方式，选取某市三个社区共456名老年患者作为研究对象，从基本生活照料、医疗护理、心理关怀等多方面进行调查分析。研究发现，老年患者对居家护理服务需求强烈，尤其在慢性病管理、康复指导等方面需求突出；而在实际接受服务过程中，存在服务内容单一、专业人员匮乏等问题，导致整体满意度仅为62.3%。进一步分析表明，不同年龄、文化程度、经济状况的老年患者对居家护理服务的需求和满意度存在显著差异，其中高龄、低文化程度、经济条件较差的群体需求更为迫切但满意度更低。
关键词：居家护理服务，老年患者需求，慢性病管理
Investigation on demand and satisfaction of home nursing service for elderly patients
Abstract
With the acceleration of the aging of the population in our country, the demand for home nursing services for elderly patients is increasing day by day. In order to deeply understand the needs and satisfaction status of elderly patients' home nursing services, this study adopted the combination of questionnaire survey and interview method, and selected 456 elderly patients in three communities of a city as the research ob jects, and conducted investigation and analysis from the aspects of basic life care, medical care and psychological care. The study found that elderly patients have a strong demand for home nursing services, especially in chronic disease management and rehabilitation guidance. However, in the actual process of receiving services, there are problems such as single service content and lack of professionals, resulting in the overall satisfaction rate of only 62.3%. Further analysis showed that the elderly patients with different ages, education and economic status had significant differences in their needs and satisfaction with home nursing services, among which the elderly, low education and poor economic conditions had more urgent needs but lower satisfaction.
Key Words：home nursing service, needs of elderly patients, chronic disease management
目 录
一、绪论 1
（一）研究背景及意义 1
（二）国内外研究现状综述 1
二、老年患者居家护理服务需求分析 2
（一）日常生活照料需求 3
（二）医疗护理服务需求 4
（三）心理支持服务需求 5
三、居家护理服务供给现状调查 7
（一）服务提供主体分析 7
（二）服务内容与形式 8
（三）服务可及性评价 9
四、患者对居家护理服务满意度评估 11
（一）满意度影响因素分析 11
（二）不同群体满意度差异 12
（三）提升满意度的对策建议 14
五、结论 15
参考文献 16
致 谢 18
