摘 要
随着信息技术的迅猛发展，电子政府建设已成为提升政府治理能力现代化的重要途径，其对基层政府服务能力的影响尤为显著本研究以电子政府建设为切入点，旨在探讨其对基层政府服务能力的促进机制及实际效果通过文献分析与实地调研相结合的方法，选取多个典型地区进行案例对比分析结果表明，电子政府建设能够有效优化资源配置、简化行政流程并增强服务透明度，从而显著提升基层政府的服务效率和公众满意度此外，研究发现技术应用与制度保障的协同作用是实现服务能力提升的关键创新点在于首次构建了电子政府建设影响基层服务能力的评估框架，并提出技术适应性与组织变革相匹配的理论模型，为相关政策制定提供了科学依据本研究的主要贡献在于深化了对电子政府建设实践效果的理解，同时为基层政府数字化转型提供了可操作性的参考路径关键词：电子政府建设; 基层服务能力; 技术适应性
Abstract
With the rapid development of information technology, the construction of e-government has become a crucial approach to enhancing the modernization of government governance capabilities, particularly demonstrating significant impacts on the service capacity of grassroots governments. This study focuses on e-government construction as an entry point to explore its promoting mechanisms and practical effects on the service capacity of grassroots governments. By integrating literature analysis with field research, multiple typical regions were selected for comparative case studies. The results indicate that e-government construction can effectively optimize resource allocation, streamline administrative procedures, and enhance service transparency, thereby significantly improving the service efficiency and public satisfaction of grassroots governments. Moreover, the study reveals that the synergy between technological application and institutional safeguards is critical to achieving enhanced service capabilities. An innovative aspect of this research lies in the first-time development of an evaluation fr amework for assessing how e-government construction influences grassroots service capabilities, along with the proposal of a theoretical model that aligns technological adaptability with organizational transformation, providing a scientific basis for relevant policy formulation. The primary contribution of this study is the deepened understanding of the practical effects of e-government construction, while also offering actionable reference pathways for the digital transformation of grassroots governments.
Key words:E-Government Construction; Grassroots Service Capacity; Technical Adaptability
中文摘要 I
英文摘要 II
引 言 1
第1章、电子政府建设的理论基础 2
1.1、电子政府的概念与内涵 2
1.2、基层政府服务能力的界定 2
1.3、理论框架与研究意义 3
第2章、电子政府对服务效率的影响分析 4
2.1、信息化技术的应用现状 4
2.2、流程优化与效率提升机制 4
2.3、实践案例与经验总结 5
第3章、电子政府对服务质量的提升路径 6
3.1、公众需求响应能力的增强 6
3.2、数据驱动的服务模式创新 6
3.3、服务质量评价体系构建 6
第4章、电子政府建设面临的挑战与对策 8
4.1、技术实施中的障碍分析 8
4.2、基层人员能力提升策略 8
4.3、政策支持与保障措施 9
结 论 10
参考文献 11
