摘 要
随着城市化进程的深入推进，老旧小区物业管理问题日益凸显，其设施老化、服务滞后及管理混乱等问题不仅影响居民生活质量，也对城市治理现代化提出了严峻挑战。本研究以提升老旧小区物业管理水平为目标，系统分析了当前物业管理中存在的核心问题，并结合国内外实践经验，提出了一套综合性的改造升级策略。研究采用文献分析、实地调研与案例对比相结合的方法，选取了具有代表性的多个老旧小区作为研究对象，深入探讨了管理模式创新、技术手段引入以及社区参与机制优化的可能性与可行性。结果显示，通过构建“政府引导、市场运作、居民共治”的三位一体管理体系，能够显著改善物业管理效率和服务质量；同时，智能化技术的应用为传统物业管理注入了新的活力，有效降低了运营成本并提升了响应速度。此外，研究发现增强居民参与意识和能力是实现长效管理的关键因素。本研究的主要创新点在于将技术赋能与社会治理相结合，提出了适应老旧小区特点的差异化管理方案，并验证了其在实际应用中的有效性。研究成果为推动老旧小区物业管理改革提供了理论支持和实践参考，对于促进城市更新和社区可持续发展具有重要意义。
关键词：老旧小区物业管理；三位一体管理体系；智能化技术应用；居民参与机制；差异化管理方案
Abstract
With the deepening of urbanization, property management issues in old residential areas have become increasingly prominent. Problems such as aging facilities, lagging services, and chaotic management not only affect residents' quality of life but also pose significant challenges to the modernization of urban governance. This study aims to enhance property management in old residential areas by systematically analyzing the core issues currently present in property management and proposing an integrated renovation and upgrading strategy based on domestic and international practical experiences. The research employs a combination of literature analysis, field investigation, and case comparison, selecting several representative old residential areas as research subjects to explore the possibilities and feasibility of management model innovation, introduction of technological means, and optimization of community participation mechanisms. The results indicate that constructing a tripartite management system characterized by "government guidance, market operation, and resident co-governance" can significantly improve the efficiency and service quality of property management. Meanwhile, the application of intelligent technologies injects new vitality into traditional property management, effectively reducing operational costs and enhancing response speed. Additionally, the study finds that strengthening residents' awareness and capacity for participation is a key factor in achieving long-term management effectiveness. A major innovation of this study lies in integrating technological empowerment with social governance, proposing differentiated management solutions tailored to the characteristics of old residential areas, and validating their effectiveness in practical applications. The research findings provide theoretical support and practical references for advancing property management reform in old residential areas, contributing significantly to urban renewal and community sustainable development.
Keywords: Old Residential Area Property Management; Three-In-One Management System; Intelligent Technology Application; Resident Participation Mechanism; Differentiated Management Plan
目 录
一、绪论 1
（一）老旧小区物业管理改造升级的背景 1
（二）研究老旧小区物业管理的意义 1
（三）国内外研究现状分析 1
（四）本文研究方法与技术路线 2
二、老旧小区物业管理现状与问题分析 2
（一）老旧小区物业管理的基本特征 2
（二）当前物业管理存在的主要问题 3
（三）问题成因的深入剖析 3
（四）物业管理需求与居民期望差异 4
（五）改造升级的必要性探讨 4
三、老旧小区物业管理改造升级的策略研究 5
（一）改造升级的核心目标设定 5
（二）基于社区特点的差异化策略 5
（三）提升物业管理效率的技术手段 6
（四）居民参与机制的设计与优化 6
（五）政策支持与资源整合策略 7
四、老旧小区物业管理改造升级的实践探索 7
（一）典型案例的选取与分析框架 7
（二）案例一 8
（三）案例二 8
（四）案例三 9
（五）实践中的关键成功因素总结 9
结论 10
参考文献 11
致 谢 12
