摘要
关键词：快递；消费者权利；法律保护
Abstract
In this paper, the author analyses the concept of consumer rights, the possible infringement of the consumer's rights, the law of consumer protection, the legal duty of the express delivery company, the ways and means of protecting the consumer's rights, and the solutions to these problems. It is found that there are some problems in the inner management of the express delivery company, such as the narrow channels to protect the consumer's rights, and the related laws are not perfect. Finally, the author puts forward some suggestions on how to strengthen the inner management, perfect the laws and regulations, and improve the efficiency of the protection of consumers' rights. This article is of some significance to the enterprise, the consumer and the related government.
Key Words: Courier Service; Consumer Rights; Legal Protection
目录
摘要 1
Abstract 1
1. 前言 3
1.1调查背景 3
1.2国内外对此的研究状况 3
1.3调查的目标与意义 3
2.关于消费者在快件业务中的权利保护问题的探讨 4
2.1顾客利益的内涵与分类 4
2.2快件业务中存在的侵权情形 4
2.3如何保护消费者在快件业务中的权利 5
3.我国快递企业在保障消费者权利方面存在的一些问题 5
3.1快递业企业的内部管理存在问题 5
3.2消费者权利保护的途径较为狭隘 6
3.3 有关的法规不健全 6
4.完善快递企业消费者权利保障的对策 7
4.1 强化快递公司的内部治理 7
4.2 提高消费者权益保护途径的效能 7
4.3健全相关的法律法规体系 8
5.结论 8
参考文献 9
