Y市税务局纳税服务存在的问题及对策
摘 要
Y市税收管理局在近几年通过改进税收工作，提高了税收工作的质量和效率，但是与纳税人的需求还存在着很大的差距。伴随着税收征管改革的逐步深化，税务部门也在持续地制定对纳税服务进行改进的措施，怎样才能更好地将税务机关现有的各种资源进行融合，对纳税服务进行创新，从而破解纳税服务的难点，从而让纳税人能够更好地实现多样化的需求，从而提升纳税人的满意度，这些都是税务部门亟待解决的问题。
论文的第一部分，就所涉及到的相关的概念和相关的理论展开了定义和阐述，之后，运用文献研究、实地调查等手段，对 Y市的税收服务状况展开了研究。其次，笔者根据对 Y市税收管理局的满意程度，从办税环境、涉税流程、税收宣传渠道和服务效率等四个角度，对其中的问题进行了深入的研究和探讨。在文章的结尾部分，对 Y市税务局纳税服务应该遵守的一些基本准则进行了阐述，并从提高办税服务体验、优化业务流程、发展纳税服务信息化、完善考核评价体系等四个角度给出了一些具体的意见。文章对目前存在的税收工作中存在的问题进行了深入的探讨，并提出了一些改进的对策和建议。
【关键词】 Y市税务局；纳税服务；问题；对策
Abstract
In recent years, the Tax Administration Bureau of Y City has improved the quality and efficiency of tax work by improving its tax work, but there is still a significant gap with the needs of taxpayers. With the gradual deepening of the tax collection and management reform, the tax authorities are also continuously formulating measures to improve tax services. How can we better integrate various existing resources of the tax authorities, innovate tax services, and solve the difficulties of tax services, so that taxpayers can better meet diverse needs, thereby improving taxpayer satisfaction? These are issues that the tax authorities need to address urgently.
The first part of the paper defines and elaborates the relevant concepts and theories involved, and then uses literature research, field surveys, and other means to study the status of tax services in Y City. Secondly, based on my satisfaction with the Y City Tax Administration, the author conducted in-depth research and discussion on the issues from four perspectives: the tax environment, tax related processes, tax promotion channels, and service efficiency. At the end of the article, some basic principles that should be followed in the tax service of the Y City Tax Bureau are elaborated, and specific suggestions are given from four perspectives: improving the tax service experience, optimizing business processes, developing tax service informatization, and improving the assessment and evaluation system. The article deeply discusses the existing problems in the current tax work, and puts forward some countermeasures and suggestions for improvement.
【Key Words】Y City Tax Bureau; Tax services; Problems; countermeasure
目 录
摘 要 I
Abstract II
1. 绪 论 1
1.1 研究背景和意义 1
1.2 国内外研究现状 2
1.2.1 国内研究现状 2
2.1.2 国外研究现状 2
2. 纳税服务相关概念界定 4
2.1 纳税服务的定义 4
2.2 纳税服务的特征 4
3. Y市税务局纳税服务现状 5
3.1 Y市税务局概况 5
3.2 人员知识储备更新升级 5
3.3 推进办税程序规范化 5
3.4 积极落实税法宣传 6
3.5 纳税人满意度得到提升 6
4. Y市税务局纳税服务存在的问题 8
4.1 办税设施仍需完善 8
4.2 部分涉税业务流程繁琐 8
4.3 税收宣传渠道匮乏且针对性不强 8
4.4 服务效率较低 9
5. Y市税务局完善纳税服务的对策 10
5.1 提升办税服务体验 10
5.2 优化业务流程 10
5.3 发展纳税服务信息化 11
5.4 完善考核评价体系建设 11
6. 结 论 13
参考文献 14
致 谢 15
摘 要
Y市税收管理局在近几年通过改进税收工作，提高了税收工作的质量和效率，但是与纳税人的需求还存在着很大的差距。伴随着税收征管改革的逐步深化，税务部门也在持续地制定对纳税服务进行改进的措施，怎样才能更好地将税务机关现有的各种资源进行融合，对纳税服务进行创新，从而破解纳税服务的难点，从而让纳税人能够更好地实现多样化的需求，从而提升纳税人的满意度，这些都是税务部门亟待解决的问题。
论文的第一部分，就所涉及到的相关的概念和相关的理论展开了定义和阐述，之后，运用文献研究、实地调查等手段，对 Y市的税收服务状况展开了研究。其次，笔者根据对 Y市税收管理局的满意程度，从办税环境、涉税流程、税收宣传渠道和服务效率等四个角度，对其中的问题进行了深入的研究和探讨。在文章的结尾部分，对 Y市税务局纳税服务应该遵守的一些基本准则进行了阐述，并从提高办税服务体验、优化业务流程、发展纳税服务信息化、完善考核评价体系等四个角度给出了一些具体的意见。文章对目前存在的税收工作中存在的问题进行了深入的探讨，并提出了一些改进的对策和建议。
【关键词】 Y市税务局；纳税服务；问题；对策
Abstract
In recent years, the Tax Administration Bureau of Y City has improved the quality and efficiency of tax work by improving its tax work, but there is still a significant gap with the needs of taxpayers. With the gradual deepening of the tax collection and management reform, the tax authorities are also continuously formulating measures to improve tax services. How can we better integrate various existing resources of the tax authorities, innovate tax services, and solve the difficulties of tax services, so that taxpayers can better meet diverse needs, thereby improving taxpayer satisfaction? These are issues that the tax authorities need to address urgently.
The first part of the paper defines and elaborates the relevant concepts and theories involved, and then uses literature research, field surveys, and other means to study the status of tax services in Y City. Secondly, based on my satisfaction with the Y City Tax Administration, the author conducted in-depth research and discussion on the issues from four perspectives: the tax environment, tax related processes, tax promotion channels, and service efficiency. At the end of the article, some basic principles that should be followed in the tax service of the Y City Tax Bureau are elaborated, and specific suggestions are given from four perspectives: improving the tax service experience, optimizing business processes, developing tax service informatization, and improving the assessment and evaluation system. The article deeply discusses the existing problems in the current tax work, and puts forward some countermeasures and suggestions for improvement.
【Key Words】Y City Tax Bureau; Tax services; Problems; countermeasure
目 录
摘 要 I
Abstract II
1. 绪 论 1
1.1 研究背景和意义 1
1.2 国内外研究现状 2
1.2.1 国内研究现状 2
2.1.2 国外研究现状 2
2. 纳税服务相关概念界定 4
2.1 纳税服务的定义 4
2.2 纳税服务的特征 4
3. Y市税务局纳税服务现状 5
3.1 Y市税务局概况 5
3.2 人员知识储备更新升级 5
3.3 推进办税程序规范化 5
3.4 积极落实税法宣传 6
3.5 纳税人满意度得到提升 6
4. Y市税务局纳税服务存在的问题 8
4.1 办税设施仍需完善 8
4.2 部分涉税业务流程繁琐 8
4.3 税收宣传渠道匮乏且针对性不强 8
4.4 服务效率较低 9
5. Y市税务局完善纳税服务的对策 10
5.1 提升办税服务体验 10
5.2 优化业务流程 10
5.3 发展纳税服务信息化 11
5.4 完善考核评价体系建设 11
6. 结 论 13
参考文献 14
致 谢 15
